Refund Policy

Refund & Exchange Policy

At Hiba , we strive to ensure customer satisfaction with every purchase. Please review our refund and exchange policy below:

Refund Policy

We offer a 7-day refund policy under the following conditions:

• If the product received is damaged or incorrect (wrong item sent).
• A clear unboxing video is required as proof to process the refund request.
• Refunds will be issued once our team verifies the claim.

Exchange Policy

We offer exchanges for size-related issues under the following conditions:

• Customers must cover the shipping costs to send the product back to us.
• Once we receive and inspect the returned product, we will send the correct size or a product of similar value in exchange.

For any refund or exchange requests, please contact our support team at Hibauae786@gmail.com within 7 days of receiving your order.